1. My first terrible experience.

    I think today I have finally come to realize that T-Mobile is indeed REAL FUCKING SHIT. So, I had the Galaxy S 4G right up until January when it broke and I just unlocked and used my sister’s old iPhone 4. Since T-Mobile wasn’t offering iPhones until today, I was running on the SLOWEST network (Edge) and not to mention that the phone I was using was already just sort of at the end of its course. My sister had this phone for a good two years until her boyfriend got her the iPhone 5 in December, handing it over to me in January. So, all week I was really excited about finally getting an iPhone 5 since it’ll be something new and a new phone is something I’ve lacked for nearly two years now. So I woke up, bright and early today and waited in the rain for the store to open. I was the second in line. When the rep finally attended me, and saw that my device was eligible for trade-in, its trade-in value being $123.99. The total came out to $148 and some change so I was going to pay the difference (this being two whole hours later and all). When I go to pay, he tells me his system froze. He tries it again and again and then he calls customer service. He moves on to help someone else while he’s on hold. When he finally speaks to customer service, he tells me that I had two options: 1) Wait until the systems come back up (GOD KNOWS WHEN) or 2) Pay $150 for the phone. I decided to wait, as I didn’t intend on paying anything more than thirty bucks on anything for the day. At around 12, he hadn’t called me so I called in and he said he was busy and would call me back. At like 3:30, I called again, pretty damn pissed off that he hadn’t kept his word. So, I called and asked another guy if the systems were up and he told me they were. I felt that I should have called and spoken to the first guy to be definite. So, I call back and he tells me the systems weren’t working. By now, I’m steaming. Why is it that one guy tells me one thing and the other tells me another?  So I tell my mom about this, because I’m not the one to make a big deal about things when I’m upset. I just tell her what happens and she calls in. She calls and speaks to the guy, telling him that I was upset because he should have, OUT OF COURTESY, given me a call back. He starts yelling at her telling her that he’s not going to call me every 10 minutes. So she starts to get furious and asks to speak to the manager. She speaks to the manager about his terrible service and we come to the solution that the system isn’t working and that I should come back in tomorrow. So I call T-Mobile and they tell me that they are up and running fine, that the stores SHOULD be able to process this. So I go to another store. I spend another two hours there waiting until they tell me that they can’t do anything either and that my only solution is to sell my phone elsewhere. So I’ve concluded that T-Mobile is fucking shit, they’ve wasted my time and travel expenses and can’t come to one fucking agreement about something. I’m just going to cancel my account. They obviously don’t know how to treat customers, customers who are patient enough to wait two hours while they run around doing nothing. I’m just up to here. I tolerate all of their shit until today.

    1 year ago  /  1 note

  2. DONE DONE AND DONE

    No words to describe how pissed off I am. I have hated t-mobile ever since I joined 4 years ago. I got a blackberry 2 years ago and I have hated every minute of it. A few days ago, I found out t-mobile was getting the iPhone. Words can’t describe how excited I was. I was literally counting down the hours until we went to the store. I hate t-mobile. We got there, I waited for an hour even though there were like 20 reps. and 5 computers open before they finally saw me. This greasy man who could barely speak up broke the news to me that if I didn’t change my contract I would pay full price for the phone. Okay, fine. I was willing to upgrade my plan before this man informed me in a barely audible voice that I couldn’t get an iPhone since I was still not due for an upgrade for 6 months. I thought T-mobile wasn’t using contracts anymore?! I am leaving your stupid, stealing company in 6 months. I am done. Literally if anyone ever asks me to recommend a good phone company I will make sure to tell them why they SHOULDNT go to t-mobile. Shittiest service and no consideration for customers.  

    1 year ago  /  1 note

  3. Anonymous asked: t mobile fuck you

    1 year ago  /  0 notes

  4. ~$1200 ETF Fees for no service and dropped calls.

    Had to cancel 5 lines because I kept getting dropped calls (literally every single call) and very poor coverage for about three months. Did an extra month with an engineer who turned up nothing wrong with my area. Called Customer Loyalty department and they said they have my back and I won’t be charged anything.

    I proceed to get fucked in the ass and put under a bus as the department that handles ETF waivers told me to fuck off because apparently they don’t guarantee coverage even though their fucking maps say they do.

    OOh, don’t forget how they promised me that they will waive my activation fees… after calling exactly 15 times until one guy understood my fucking pain.

    GO FUCK YOURSELVES (except for the guy who waived my activation fees)!

    1 year ago  /  0 notes

  5. Anonymous asked: why the hell do i have to pay 15 dollars a month to use Mobile Hotspot (THE DATA I ALREADY PAY FOR!!!!!!!!)?

    I KNOW! I found out that it was extra when I was on vacation and was trying to use it. Hell no I’m not paying extra for Data I’m already paying for

    1 year ago  /  0 notes

  6. FUCK THEM !!!!!

    FUCK YOU ASSWHOLEs ” ooh you Saudis have so much money, is this bill so much for you to pay” BTW T-mobile we Don’t shit money and we are students who live in the edge over do bills and fees i have never seen in my life 010 in your ass who ever you charged me …. i wish you spend the money in an uncured disease who ever you are 

    1 year ago  /  0 notes

  7. zeroo56 asked: I love this. Tmobile really does fucking SUCK.

    Yes they do, you would think with how much they charge they could afford to be a respectable company!

    1 year ago  /  0 notes

  8. teacup-peony asked: THANK YOU FOR EXISTING. Tmobile just sent me a bill for a fee I paid something like two years ago (a fee to break a contract I didn't have, but whatever). I'm ready to make an attempt at contacting their customer service about it (two years ago they sent me in circles and 'accidentally' disconnected my call every time), but I wanted to make sure I had all the details. I threw out all the old bills I was holding on to, so I came here to find my old rant you reblogged. It's here! THANK YOU!

    So glad we could help! Fight On!!!! If anything contact the FCC with all the details, that was the only reason I got my money back from a rebate. I was so shocked to get a reply. 

    1 year ago  /  1 note

  9. AHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH!

    Why!? HOW!? Your coverage map clearly shows me in your 4g “STRONG SIGNAL” area…..why is it that I have full bars and no g/3g/4g???? NOTHING!!! I’ve reset/turned off my phone and nothing helps. Trying to txt with a cute girls and I got nothing!!!! It takes me 20min to hunt around for the slightest signal…inside and outside. I freaking hate this company and am gladly going to pay the early cacelation fee to be rid of them! Ive been a customer since 2003 but I just cant take this shittyness anymore!! sooooooo fed up!!!!

    1 year ago  /  0 notes

  10. FUCK THEM !!!!!

    FUCK YOU ASSWHOLEs ” ooh you Saudis have so much money, is this bill so much for you to pay” BTW T-mobile we Don’t shit money and we are students who live in the edge over do bills and fees i have never seen in my life 010 in your ass who ever you charged me …. i wish you spend the money in an uncured disease who ever you are 

    1 year ago  /  0 notes